Frequently asked questions
- 01
Cryo-Tech services throughout the state of Florida including:
Alachua County
Brevard County
Broward County
Collier County
Duval County
Fort Myers
Hillsborough
Indian River
Jupiter
Lee
Manatee
Martin County
Orange County
Miami-Dade County
Monroe County
Palm-Beach County
Palm Harbor
Pinellas
Putnam
Saint Lucie County
Seminole County
- 02
Yes, our technicians are on call 24/7/365 to respond to your emergency service needs.
- 03
For regular inquiries, our office is open Monday through Friday from 9 a.m to 5 p.m. For emergencies, our answering service is available 24/7.
- 04
Yes, we have an external repair facility fully equipped to handle all your laboratory system needs. Our off-site repair service accelerates the process, and we monitor the system post-repair to ensure optimal performance.
- 05
Yes, we provide on-site calibration and maintenance services for your convenience. Our technicians will visit your facility to perform necessary checks and adjustments.
- 06
Yes, we offer loaner units ranging from -150° to +4° while your equipment is being repaired at our facility.
- 07
We recommend regular servicing at intervals specified in the equipment manual, typically annually. However, more frequent servicing may be advisable for critical applications.
- 08
Our calibration process involves meticulous adjustment and verification of temperature control devices, ensuring accuracy and compliance with NIST traceable standards. Detailed calibration reports are provided for documentation.
- 09
Our calibration equipment is certified annually to maintain precision and reliability. Regular recertification ensures that our calibration procedures consistently meet the highest standards.
- 10
We have a dedicated emergency response team available 24/7. For equipment failures, contact our support line, and we'll promptly dispatch technicians to resolve the issue.
- 11
Yes, we provide comprehensive documentation for regulatory compliance, including calibration reports, maintenance records, and other necessary documents for audits.