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Frequently asked questions
FAQ
- 01Cryo-Tech services throughout the state of Florida including: • Alachua County • Brevard County • Broward County • Collier County • Duval County • Fort Myers • Hillsborough • Indian River • Jupiter • Lee • Manatee • Martin County • Orange County • Miami-Dade County • Monroe County • Palm-Beach County • Palm Harbor • Pinellas • Putnam • Saint Lucie County • Seminole County
- 02Yes, our technicians are on call 24/7/365 to respond to your emergency service needs.
- 03For regular inquiries, our office is open Monday through Friday from 9 a.m to 5 p.m. For emergencies, our answering service is available 24/7.
- 04Yes, we have an external repair facility fully equipped to handle all your laboratory system needs. Our off-site repair service accelerates the process, and we monitor the system post-repair to ensure optimal performance.
- 05Yes, we provide on-site calibration and maintenance services for your convenience. Our technicians will visit your facility to perform necessary checks and adjustments.
- 06Yes, we offer loaner units ranging from -150° to +4° while your equipment is being repaired at our facility.
- 07We recommend regular servicing at intervals specified in the equipment manual, typically annually. However, more frequent servicing may be advisable for critical applications.
- 08Our calibration process involves meticulous adjustment and verification of temperature control devices, ensuring accuracy and compliance with NIST traceable standards. Detailed calibration reports are provided for documentation.
- 09Our calibration equipment is certified annually to maintain precision and reliability. Regular recertification ensures that our calibration procedures consistently meet the highest standards.
- 10We have a dedicated emergency response team available 24/7. For equipment failures, contact our support line, and we'll promptly dispatch technicians to resolve the issue.
- 11Yes, we provide comprehensive documentation for regulatory compliance, including calibration reports, maintenance records, and other necessary documents for audits.
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