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  • What service area does Cryo-Tech cover ?
    Cryo-Tech services throughout the state of Florida including: Alachua County Brevard County Broward County Collier County Duval County Fort Myers Hillsborough Indian River Jupiter Lee Manatee Martin County Orange County Miami-Dade County Monroe County Palm-Beach County Palm Harbor Pinellas Putnam Saint Lucie County Seminole County
  • Does Cryo-Tech offer emergency service hours ?
    Cryo-Tech has technicians on call that will respond to your system needs 24/7/365
  • What hours can I call to speak to someone?
    For regular inquiries, our office is open Monday through Friday from 9 a.m to 5 p.m. For emergencies, our answering service is available 24/7.
  • Does Cryo-Tech offer off-site repair?
    Yes, Cryo-Tech operates an external repair facility fully equipped to address all your laboratory system requirements. This off-site repair service is designed to accelerate the repair process. When systems are repaired at our facility, our team ensures added value by monitoring the system post-repair to guarantee optimal performance upon its return.
  • Do you offer on-site calibration and maintenance services?
    Yes, we provide on-site calibration and maintenance services for your convenience. Our technicians will visit your facility to perform necessary checks and adjustments.
  • If a unit is returned to Cryo-Tech are there options for a loaner unit?
    We have an ample supply of units ranging from -150° to +4° units available for use while your system is at our repair center.
  • How often should our scientific refrigeration equipment be serviced?
    We recommend regular servicing at intervals specified in the equipment manual, typically annually. However, more frequent servicing may be advisable for critical applications.
  • What is the process for calibration of scientific refrigeration equipment?
    Our calibration process involves meticulous adjustment and verification of temperature control devices, ensuring accuracy and compliance with NIST traceable standards. Detailed calibration reports are provided for documentation.
  • Is your calibration equipment certified, and how often is it recertified?
    Our calibration equipment is certified annually to maintain precision and reliability. Regular recertification ensures that our calibration procedures consistently meet the highest standards.
  • What measures do you have in place for emergency service or equipment failures?
    We have a dedicated emergency response team available around the clock. In case of equipment failures, contact our support line, and we will promptly dispatch technicians to address the issue.
  • Can you assist with compliance documentation for regulatory standards?
    Absolutely. We provide comprehensive documentation to assist with regulatory compliance, including calibration reports, maintenance records, and any other necessary documentation required for audits.
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